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Employment, Human Resources, Education & TrainingTheme Leader: Professor Adele Ladkin Employment, human resources and education is an established theme of research within ICTHR. The importance of human resources for the tourism and hospitality industries is widely recognised, and there is a range of interrelated themes at the Centre. There are a variety of areas researched within this theme.
External labour markets are subject to a range of different influences, the most significant one being migration. Migration into hospitality labour is a current area of research, specifically in relation to labour movements to the UK from Eastern Europe. Leadership is a key issue within the hospitality industry. International collaborative research with Hong Kong Polytechnic University and Victoria University of Technology in Australia has explored a range of different leadership issues. These include the difference between leadership and management, how leaders learn their skills, effective leadership, the changing nature of leadership roles in hospitality, and advice for aspiring leaders. The industry widely views that attracting quality labour into hospitality is a key issue for future development, therefore leadership and how to manage the hospitality workforce are seen as crucial to the success of the industry as a whole. The development of human capital is also addressed within the Centre’s research. As the tourism and hospitality workforce is an essential component of the industry, attracting, educating, developing and managing the human element is vital. The career development and planning of individuals in the workforce has been the subject of research for the hospitality and the convention industry. Collaborative research into careers has taken place with Southern Cross University in Australia, Hong Kong Polytechnic University and the University of Mauritius. An important feature of human capital development is education, and ICTHR has been involved in the research and development of a range of different educational programmes. These include the ‘Educating the Educator’ programme with the UNWTO, and summer schools for public sector organisations. The School of Services Management offers an established suite of Masters courses in Tourism and Hospitality, and the team has a proven record of designing and delivering educational programmes. For further information relating to this Theme please contact Prof. Adele Ladkin or on +44 (0)1202 965584. |
   
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