Welcome to the Library & Learning Support Feedback Page

You can view the full reports generated after we have undertaken surveys.

Highlights from what you said recently about our services

View our 12 minute vox pop of BU students telling us what they like and disliked about BU Library services in 2009. We have used the comments to help us improve services for 2009-10.

Here are a few recent comments sent to us:

Comment from year 1 Dip HE ODP:
"The library is easy to access. The librarians know the technology of the computers, printers etc, and offer advice and support where needed."

From a mature student:
"I am so grateful for the support of the IT and library staff. It has made my transition as a mature student much easier, from office to academic environment."

From DEC students:
"Many thanks for your excellent 1-2-1 service."
"Lots of books and the staff are very helpful."

And on a less positive note:
"More access to PCs please "
"Much too cold on ground floor of the LLC by the entrance"

What we have done to improve service recently

• e-resources
• Environment, Noise & PCs
• Library Stock
• Reading Lists on the Web
• Research
• Self Service
• Study Spaces

Links to reports about our services

• User Fora Reports (PDF 85kb)
• Student Satisfaction Survey (PDF 256kb)
• Qualitative Feedback 2006-2007 (PDF 65kb)
• Qualitative Feedback 2007-2008 (PDF 39kb)
• Report On The Impact of E Resource Use (2005) (PDF 191kb)
• The Impact of E-Resources: A Cross-School Study 2004/06 (PDF 128kb)
• The library information needs of the Bournemouth University research community 2007 (PDF 95kb)
• The library information needs of Bournemouth University students 2008 (PDF 136kb)
• Evaluation of the Peer Assisted Learning (PAL) Scheme at Bournemouth University 2007/2008 (PDF 130kb)

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