Negotiating is a key skill for all good hospitality leaders, whether dealing with customers, staff or suppliers.
- Learn how to successfully negotiate
- Hands-on experience in negotiation in the hospitality context
- Develop your personal style to optimise business success.
Negotiation is a method by which people settle differences. It is a process by which compromise or agreement is reached while avoiding argument and dispute. In any disagreement, individuals understandably aim to achieve the best possible outcome for their position (or perhaps an organisation they represent). In both formal and informal negotiations, desired successful outcomes are based upon the principles of fairness and seeking mutual benefit help achieve and maintaining a positive relationship.
Whether formal or informal the stages of negotiation are the same. These will be introduced and developed to fit into a variety of contexts in enhancing the core elements of knowledge, interpersonal skills and attitude. The session is developed around role plays and case studies to develop and enhance the confidence and skills needed to achieve successful outcomes in both formal and informal negotiations. This will lead to better team management skills, higher profit margins and continued commercial success.
Crispin Farbrother is a Senior Academic in Hospitality Management and his hospitality management experiences vary from pubs and hotels to food service management within the UK. Crispin is a Senior Fellow of the HE Academy. He is presently the branch chair of the University College Union and has been involved in the Trades Union movement since the 1980s. He is also a committee member of the Council for Hospitality Management in Education (CHME). His international experience includes a post as Visiting Faculty at the Emirates Academy of Hospitality Management in Dubai, UAE. He has previously worked as a Tempus Project Member setting up and supporting the Centre for Tourism Training and Research in Turkmenistan. He has also enjoyed working in Switzerland with Lusanne Hotel School and in India with Napier University.
Half-day course fees: £70
Discounts apply for multiple course bookings:
- Two half-day courses on the same day: £130
- One week of half-day courses: £595
- All half-day courses: £995
- All masterclasses & half-day courses: £1295