Frontline Services closed on Tuesday 25 July

Our Frontline Services teams will be unavailable on Tuesday 25 July, due to staff training. You can still email us and we'll get back to you as soon as possible after the service re-opens at 9am on Wednesday 26 July.

This includes AskBU, Immigration Advice and Compliance, Financial Support and Achieve@BU.

If you have a query you may find the answer on our FAQs or the student webpages, where you can also change your password, update your personal details and request a replacement ID card, council tax exemption certificate or student status letter. You can also find comprehensive information about renewing your visa and student financial support.

If you need to make an appointment with an immigration or financial support adviser please email [email protected] and we will get back to you as soon as possible after the service re-opens.