We're still here for you over the summer break, which runs from 28 June to 21 September 2025*. Most of our core BU teams are available by phone and email. See below for contact details and opening hours.
Don't forget, if you have any queries, visit our AskBU page.
*Please note that all services will be closed for the August bank holiday on Monday 25 August, unless stated.
Opening hours for core BU services are below:
Achieve @ BU Team
The Achieve @ BU team is available over the summer from Monday to Friday, 9am to 4:30pm. You can contact the team via the AskBU phone number on 01202 969696, or via the online enquiry form on the AskBU webpage.
ALS
The Additional Learning Services (ALS) team will be available throughout the summer on Talbot Campus from Monday to Friday, 9am to 1pm and 2pm to 4pm. You can call the team on 01202 965663 or via the online enquiry form on the AskBU webpage.
AskBU
The AskBU team will be available throughout the summer from Monday to Friday, 9am to 5pm (4.30pm Fridays). You can contact the team via phone on 01202 969696 or via the online enquiry form on the AskBU webpage. You can also drop in to see the team at The Hub in Poole House on Talbot Campus, or the Helpdesk in Bournemouth Gateway Building on Lansdowne Campus.
Bus services
The Unibus service will be running on a reduced summer vacation timetable over the break. Check out the Unibus app and the website for live timetable information as well as quick and easy payment and ticketing options.
CareersBU
The CareersBU team will be available in the Careers Zone at The Hub in Poole House from Monday to Friday, between 11am to 3pm. You can also book a 30-minute appointment to speak with a Careers Consultant, either in person or virtually.
The team will also be running a series of free careers webinars over the summer, and you can use MyCareerHub to search for careers resources, graduate jobs, placements and more.
Faith & Reflection
The Faith & Reflection centre will be open throughout the summer, Monday to Friday, 8am to 8pm.
The weekly Global Café for international students will continue to run until Wednesday 23 July, each Wednesday, 5pm to 6.30pm, in the Faith & Reflection Centre and then return in September.
IT Services
You may find answers to some of your queries on Your IT hub on the BU website – particularly in the Common IT problems and fixes page.
In addition to this, IT support is available 24 hours a day, 7 days a week in various forms throughout the summer. Here’s how to get in touch:
- Visit the self-service portal (watch the self-help video for user information) - here you can raise a job or request
- Give us a call any time, any day on (01202 9)65515 or freephone (UK only) 0808 196 2332. Between 5pm and 8pm and during the weekend our out-of-hours team will assist with basic first-line support over the phone.
- Talk to us using the online chat service, Monday to Friday, 8.30am to 4.45pm
- Face-to-Face - visit the IT Counter in:
- CG25, ground floor of Christchurch House at Talbot Campus, Monday to Friday, 9am to 5pm (closed 1pm to 2pm)
- Ground floor, Bournemouth Gateway Building, Lansdowne Campus Monday to Friday, 10am to 2pm.
Libraries
Both libraries will remain open 24/7 over the summer break, including access to computers. Please check our website for full details of the library opening times and how to contact the library team over the holidays.
All lending copies of books and DVDs are automatically renewed every seven days, unless an item has been reserved by someone else – you’ll receive an email to advise you if this is the case.
If you plan to study at home over the break, you’ll be able to access our e-journals and e-books off campus anytime. Detailed help in finding and accessing e-resources off campus is available online in our library guide.
Medical Centre
Our on-campus Student Medical Centre will be closed for the summer break from 5pm on Friday 20 June. If you need to contact a doctor, you can call Talbot Medical Centre in Wallisdown, at 63 Kinson Road, BH10 4BX on 01202 636400, or call NHS 111. If it is an emergency, please call 999. If you don't currently have a doctor, you can register with a GP.
Music facilities
The University Music practice rooms will be open as normal for those who are registered to use them. The Ensemble Room T101 will not be available for bookings until the beginning of the Autumn term. For any queries, email [email protected], but please be aware that there may be a delay in responses.
Parking on campus
Parking is enforced all year round, so only park on campus if you have a permit or pay and display in the Visitor and Events car park on Talbot Campus.
Residential Services
The Residential Services and LettingsBU teams will be available from Monday to Friday, 9am to 5pm (4.30pm on Fridays), via phone on 01202 969696 or visit the Residential Services webpage to contact the team online. They will be unavailable on 14 and 15 August to deal with the main A-level results and Clearing period.
The LettingsBU team will be available from Monday to Friday, 9am to 5pm (4.30pm on Fridays), via email or by phone.
- All halls of residence will have a member of staff available 24/7 over the entire summer period and/or an emergency telephone number for you to contact and speak with a member of staff. If you are unsure what this is, please speak with your local accommodation team.
- If you're living in a Unilet or LettingsBU-managed shared student house, you should continue to use your usual out-of-hours support and call the main Poole House reception number (01202 524111) for emergencies.
- If you’re living in private accommodation, you should have been provided with an out-of-hours number to call, so contact your provider, landlord or agent directly if you haven’t or are unsure.
SportBU
SportBU will remain open throughout the summer break. Visit the website for the sport and fitness class timetable, plus booking and contact details.
SUBU Advice
The SUBU Advice team will be available over the summer, Monday to Friday, 10am to 4pm, with daily drop-in sessions from 11am to 12pm. Please email [email protected] to request a callback or to book an appointment in person. Visit the website for more details.
SUBU outlets
- Dylan’s Kitchen & Bar: From 2 June, Dylan’s will be open Monday to Friday, 12pm to 6pm, and will close for the summer on Friday 27 June
- Ground Up Café: From 2 June, Ground Up Café is open Monday to Friday, 9am to 2pm, and will close for the summer on Friday 27 June
- Student Shop: Open Monday to Friday, 10am to 2pm
- All other SUBU services: Open Monday to Friday, 9am to 5pm.
University Retreat
The University Retreat on Talbot Campus will be closed for the summer from Monday July 7, until Monday 8 September. During this time, students can access The Retreat in Hahnemann House in Bournemouth town centre.
If you are in crisis, you can also call Connection on 0800 652 0190, the 24/7 mental health helpline. Virtual support is available at Community Front Rooms, or you can contact the additional external wellbeing resources below.
Bournemouth Uni food outlets
The following outlets will be open across Talbot and Lansdowne Campuses during these hours:
- Atrium Café, Poole House: Monday to Friday, 8:30am to 3.30pm
- Fusion Café, Fusion Building: Monday to Friday, 8:30am to 4pm
- Hot food counter, Fusion Building: Monday to Friday, 12pm to 2pm
- Alumni Café, Bournemouth Gateway Building: Monday to Friday, 8:30am to 3.30pm.
You can check our weekly menus online. For more information about Bournemouth Uni Food catering, please visit the Uni Food Hub app.
External wellbeing resources
While the university services are closed over the spring break, you may find the following external services helpful if you need immediate support:
- Connection (24/7 mental health helpline)
- Dorset Mind (mental health support)
- GOV.UK - Find an immigration adviser (if you need urgent immigration representation).
- NHS 111 (the non-emergency number to contact the NHS)
- Police 101 (the non-emergency number to contact the police if it is less urgent than a 999 call)
- Samaritans or Samaritans Bournemouth & District (for urgent emotional support)
- Sexual Health Dorset (free contraception and sexual health service)
- Shout 85258 (free, confidential mental health support via text)
- Steps 2 Wellbeing (for anxiety, depression, stress, mental health and wellbeing)
- Student Assistance Programme (free 24/7 confidential helpline and online resources)
- Student Space (for wellbeing resources and advice from Student Mind)
- The Retreat (mental health support from 4:30 pm to midnight every day)
- The Shores (if you have experienced sexual abuse)
- UKCISA (for concise and student-friendly guidance on all aspects of international student support, including immigration)
