Key information

Online chat:  Simply head to the IT self-service portal and access the messaging service under the 'Start a chat' heading. 

Log a job online: You can also log and track a query or request via theIT self-service portal.

Phone: Call the team direct on 01202 965515 or freefone 0808 196 2332, select option 1.

Out of hours support: 5pm – 8am, Monday to Friday, and all day on weekends, basic first-line support over the phone is available through our Out of Hours team. 

Twitter: Check for IT updates via @BUITServiceDesk on Twitter.

Looking for general information?

Check the Log-in services page for all of your quick links, including Brightspace, myHub, student email and timetable. 

Check out the IT Information pages where you’ll find all the information you need in one place to help you make the most of the IT facilities, tools, services and support available at BU. You can also search our IT Knowledge Base for self-help and ‘how-to’ guides (log-in with your BU username and password). 

IT support on campus

The team can help you with a number of enquiries including IT surgery appointments, audio-visual (AV) loans, laptop support and any general IT enquiries. If you would prefer to speak to a member of the team you can find them in the IT Help Zones: 

  • Talbot Campus: WG10 in Weymouth House, 9am-1pm & 2pm-5pm, Monday, Wednesday - Friday, and 10am-1pm & 2pm-5pm on Tuesdays
  • Lansdowne Campus: S201 in Studland House, 9am-5pm, Monday to Friday, by appointment. 

Laptop loans

There are 72 MacBook Air laptops which you can borrow on a short-term basis via self-service lockers. You can find them in the Student Centre, Sir Michael Cobham Library and Bournemouth Gateway Building – find out how you can access the laptops.

Looking out for your wellbeing

Take care of your physical and mental wellbeing while you're online – we’ve put together some advice and guidance particularly around social media, security risks, gambling and radicalisation.