Skip to main content

Key Performance Indicators (KPIs)

It is important for us to know that we are providing the services that you need and that we identify the aspects that are important to you. This helps us define the service levels to aim for and to demonstrate that we are achieving the desired level required.

To help us achieve this we

  • provide feedback mechanisms for you to comment about library services
  • benchmark the performance of Library and Learning Support against other university libraries
  • use a number of Key Performance Indicators against which we monitor our performance
  • publish a Library Service Statement.
KPI 2014-15 2015-16 2016-17 2017-18 2018-19
NSS score (The Library resources - eg books, online resources and learning spaces - have supported by learning well) 83% 87% 87% 87% 88%
Our Libraries
Study spaces 1,746 1,763 1,785 1,785 1,785
Desktop computers 483 483 649 649 649
Our Collections
Total book stock (print and e-books) 428,099 441,970 454,342 460,812 454,079
New print and e-books purchased during the year 9,968 9,767 8,278 5,395 5,448
Journal titles (electronic and print) 57,231 58,631 58,580 58,536 58,549
Book issues (excluding renewals) 104,376 96,081 79,787 65,901 55,841
E-book views 3,734,200 3,984,811 4,014,205 3,827,761 3,317,281
E-journal article full text downloads 1,519,016 1,588,505 1,594,972 1,753,727 1,726,596
Full text downloads from the Institutional Repository (BURO) 444,940 581,603 533,399 690,166 698,292
Our Support Services
Hours of study support (e.g. workshops, tutorials) received by students 17,839 17,237 16,030 13,499
Queries answered via online "Chat" service 4,024 4,918 5,638 4,277 3,523
Reading List page views 498,463 584,864 633,639 555,556 347,272
Number of PAL Leaders 250 312 305 308 283
Students undertaking English Language learning 197 229 157 112 136
Students learning a modern foreign language 700 602 639 461 524

*Benchmarked using SCONUL (Society of College, National and University Libraries) data. SCONUL represents over 170 libraries in UK and Ireland including all university libraries.