My PhD research explored systematic approaches and methodologies that support business process improvement. From this a novel approach called SNACH framework was developed to support the actual act of process improvement in collaborative environments. SNACH framework uses a combination of process analysis techniques with integrated quantitative measurable concepts to measure and visualize improvements in four dimensions: cost, cycle time, flexibility and complexity.
A complex network analysis approach was used to provide information about the structural relationship and information exchange between process activities.
SNACH includes a catalogue of business process improvement heuristics that can be applied to any business process in order to enhance the improvement process and serve as a practical guide for business analysts.
Business processes are pivotal to any organisation. Those who master, simplify, and improve their processes are more responsive, innovative, and productive. The global COVID-19 pandemic has radically changed the business landscape, organisations who invested in process improvement projects were able to adapt very quickly in the face of disruption. My expertise in business process improvement using SNACH framework could help organisations retain their agility, increase adaptability, and generally improve operational efficiencies. I hope to work with organisations through strategic collaborations and knowledge exchange – satisfying BU’s fusion strategy.