You can contact our IT Service Desk 24 hours a day, seven days a week, if you need support with any BU-related hardware or software. We can also provide limited support for a personal device, this will depend on the device and the issues you’re experiencing. For IT updates and tips follow us on Twitter @BUITServiceDesk.
Online
Visit the IT self-service portal (watch the self-help video for user information)
Raise a fault or request e.g. access permissions, hardware requests
Phone
Give us a call any time, any day on 01202 965515 or freephone0808 196 2332
8am - 5pm, Monday to Friday
Full service support from the BU IT Services team
5pm - 8am, Monday to Friday and all day at the weekend
Basic support over the phone is available from our out-of-hours team
Visit the IT Counter in WG10 (Weymouth House, Talbot Campus) for general support or collection of hardware. Opening times:
9am - 5pm Monday, Wednesday, Thursday & Friday
10am - 5pm Tuesday
Closed each day from 1pm - 2pm
IT Learning Centre
BU's IT Learning Centre helps you to get the most from the technology you use through training and learning opportunities. Including digital skills programmes, one-to-one and bespoke training, online courses, Linkedin Learning, research support and IT qualifications.
All BU students and staff can enrol on a free online learning programme designed to increase your understanding of what you can do to help tackle racism and widen your knowledge of Black British history.
