You can contact our IT Service Desk 24 hours a day, seven days a week, if you need support with any BU-related hardware or software. We can also provide limited support for a personal device, this will depend on the device and the issues you’re experiencing. For IT updates and tips follow us on Twitter @BUITServiceDesk.
Online
Visit the IT self-service portal (watch the self-help video for user information)
Raise a fault or request e.g. access permissions, hardware requests
Phone
Give us a call any time, any day on 01202 965515 or freephone0808 196 2332
8am - 5pm, Monday to Friday
Full service support from the BU IT Services team
5pm - 8am, Monday to Friday and all day at the weekend
Basic support over the phone is available from our out-of-hours team
Visit the IT Counter in WG10 (Weymouth House, Talbot Campus) for general support or collection of hardware. Opening times:
9am - 5pm Monday, Wednesday, Thursday & Friday
10am - 5pm Tuesday
Closed each day from 1pm - 2pm
Login issue form
Unable to log in using your BU user credentials?
If you are unable to log in using your BU user credentials, please complete our Login issue form.
Please note: You should only use this form for non-urgent issues. If your issue is urgent, please contact the Service Desk on (01202 9)65515 or freephone 0808 196 2332.
IT Learning Centre
BU's IT Learning Centre helps you to get the most from the technology you use through training and learning opportunities. Including digital skills programmes, one-to-one and bespoke training, online courses, Linkedin Learning, research support and IT qualifications.
