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IT information

Student I.T Services induction Contact IT Services

BU students have access to a wide range of IT facilities, tools, services and support. This page should give you all the information you need to get started and to make the most of them. 

Check our Log-in services page for all of your quick links - including changing your password.

Please note: As an additional security measure to help protect your BU account, we have introduced Multi-Factor Authentication (MFA) to a number of BU systems, including Office 365, Zoom, and Brightspace. Read the MFA guidance and Frequently Asked Questions. 

You can contact our IT Service Desk 24 hours a day, seven days a week on 01202 965515 or freephone 0808 196 2332, or online via the IT Service Portal. 

BU has a code of conduct governing the use of our IT applications and computers and it’s important that you understand the consequences if these are abused. For more information, you can take a look at the IT section on the Important information page for our policies, rules and regulations around IT use at BU. 

IT guidance for remote study

We've put together some IT information and guidance for working remotely both on and off campus.

Access to the basics

Find out about your username and password, how to access your email account, what to do if your account gets locked out and accessing myHub and Brightspace.

Computers

Accessing WiFi, find a computer on campus, discounts for buying your own and our laptop loans service.

Connecting to a BU computer

Check how you can connect from your personal computer to use the applications and software available on BU computers.

Software and communication tools

How to get free Microsoft Office 365 ProPlus, AppsAnywhere and Zoom video conferencing, and accessing BU software when you're studying remotely.

Your work and timetable

Helpful information on storing and printing your work, accessing your online timetable, the Calendar Centre and Mahara ePortfolio.

IT security - stay safe online

Learn how to protect your devices and prevent attacks so that you won't lose important data.

Open Access Centre

We have one large computer lab available for all students to use on Talbot Campus, plus additional PCs on both campuses.

Need IT help?

You can contact our IT Service Desk 24 hours a day, seven days a week, by phone or online via the IT Service Portal.

Developing skills

Check out our workshops for Microsoft Office or Adobe Creative. And get access to over 13,000 free courses on LinkedIn Learning which is available to all BU students.

Looking out for your wellbeing

Take care of your physical and mental wellbeing while you're online, particularly around social media, security risks, gambling and radicalisation

The Calendar Centre

The Calendar Centre allows you to access different calendar feeds (including your teaching timetable) alongside your own personal calendar on your phone, tablet or PC.

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