You can contact our IT Service Desk 24 hours a day, seven days a week, if you need support with any BU-related hardware or software. We can also provide limited support for a personal device, this will depend on the device and the issues you’re experiencing. For IT updates and tips follow us on Twitter @BUITServiceDesk

Common queries

I’ve forgotten my password/I’m locked out of my account. 
Try changing/re-setting your password.

I've changed my phone number and now my Multi-Factor Authentication (MFA) isn't working.
You need to update the MFA details you registered with.

Contact us


Visit the IT self-service portal (watch the self-help video for user information)
Raise a fault or request e.g. access permissions, hardware requests.

Check our Log-in services page to access all of your key BU systems - including changing your password.


Give us a call any time, any day on 01202 965515 or freephone 0808 196 2332

  • 8am - 5pm, Monday to Friday
    Full service support from the BU IT Services team
  • 5pm - 8am, Monday to Friday and all day at the weekend
    Basic support over the phone is available from our out-of-hours team


Talk to us using the Online chat service
8.30am - 4.45pm, Monday to Friday


Visit the IT Counter
(Collection of hardware is Talbot Campus only)

CG25, Christchurch House, Talbot Campus:

  • 9am - 5pm Monday, Tuesday, Wednesday & Friday
  • 10am - 5pm   Thursday 
  • Closed each day from 1pm - 2pm

Ground Floor, Bournemouth Gateway Building, Lansdowne Campus: 

  • 10am - 2pm Monday to Friday (Term time only)

Login issue form

Unable to log in using your BU user credentials?

If you are unable to log in using your BU user credentials, please complete our Login issue form

Please note: You should only use this form for non-urgent issues.  If your issue is urgent, please contact the Service Desk on (01202 9)65515 or freephone 0808 196 2332. 

IT Learning Centre

BU's IT Learning Centre helps you to get the most from the technology you use through training and learning opportunities. Including digital skills programmes, one-to-one and bespoke training, online courses, Linkedin Learning, research support and IT qualifications. 

Contact the team for more details [email protected]