You can contact our IT Service Desk 24 hours a day, seven days a week, if you need support with any BU-related hardware or software. We can also provide limited support for a personal device, this will depend on the device and the issues you’re experiencing.
Before you contact us why not take a look at our Common IT problems and fixes to see if your issue is covered.
Contact us
Online |
Visit the IT self-service portal (watch the self-help video for user information) Check our Log-in services page to access all of your key BU systems - including changing your password. |
Phone |
Give us a call any time, any day on 01202 965515 or freephone 0808 196 2332
|
Chat |
Talk to us using the Online chat service |
Face-to-face |
Visit the IT Counter CG25, Christchurch House, Talbot Campus:
Ground Floor, Bournemouth Gateway Building, Lansdowne Campus:
|
Login issue form |
Unable to log in using your BU user credentials? If you are unable to log in using your BU user credentials, please complete our Login issue form. Please note: You should only use this form for non-urgent issues. If your issue is urgent, please contact the Service Desk on (01202 9)65515 or freephone 0808 196 2332. |
IT Learning Resources |
BU's IT Learning Resources provides a self-serve library of resources to support you with digital teaching and learning at BU such as M365 (Word, Excel and PowerPoint), SharePoint, NVivo, dissertation guidance, academic posters and JISC online surveys. |