Enquiries about studying at BU
If you are considering studying at BU, please call our Future Students Enquiry Team on +44 (0)1202 961916 or email via our web form.
We are fully operational and are happy to take your enquiries during the Covid-19 response period.
New students starting in September 2020
If you are beginning your studies or research with us in September and have a question relating to starting at BU, you can check out AskBU’s frequently asked questions for students.
You can also find lots of useful information on our webpages for new students.
If you still can’t find the answer to your query, please get in touch with our AskBU team. Please note that we are very busy at this time of year, so there may be a delay in responding, but please rest assured we will respond as soon as we possibly can.
If you want to speak to a member of staff or have a general enquiry:
Tel: +44 (0)1202 524111
Fax: +44 (0)1202 962736
Enquiries from businesses and organisations
If you are interested in working or collaborating with BU, please contact:
Tel: +44 (0)1202 961916
If you are a non-UK education establishment or student recruitment agency wishing to work or collaborate with BU, please email email@example.com
If you are looking to promote employment opportunities to BU students or graduates (full-time roles, part-time work or placements), please view our recruitment-focused information on our MyCareerHub site.
Events and conferencing enquiries
Careers Advisers and Teachers
BU facilities remain open as follows:
Additional Learning Support – please email firstname.lastname@example.org
AskBU – please email email@example.com or call 01202 969696
Complaints (non-academic) and discipline issues please email firstname.lastname@example.org
Financial support – please email email@example.com or call 01202 969696
Faith & Reflection – please email firstname.lastname@example.org
Immigration and visa support – please email email@example.com or call 01202 969696
LettingsBU – please email firstname.lastname@example.org or call 01202 961678
Library services – The Sir Michael Cobham Library and Bournemouth House Library are both open - please contact the library by email at email@example.com or via online chat
Medical Centre – appointments are currently limited and you will need to call first to book on 01202 965378 or use our online services
Residential Services – please email firstname.lastname@example.org or call 01202 961671
Student Support and Engagement Team – please email email@example.com
Tel: +44 (0)1202 969696
Reference requests and confirmation of study
Tel: +44 (0)1202 961060
Freedom of Information Act 2000 requests
Please email the web team with any technical or content issues relating to the BU website.
For a full list of access information, please visit our accessibility information page.
Major incident/Adverse weather/Campus closure
We have an information line which can be called in the event of a major incident, adverse weather conditions or campus closure to get more information. It is updated by the Corporate Communications team with the latest information. It is available for accessibility reasons so that staff and students can hear messages should they need to.
Telephone: +44 (0)1202 968999
Emergency/Serious incident telephone number
We have a contact number for staff or students to report emergencies or serious incidents. It is important to keep this line clear so please do not use unless it is absolutely necessary.
Telephone: +44 (0)1202 962222
Internal line: 222
Reporting a noise nuisance or anti-social behaviour
What we can help with?
If a member of the public contacts BU regarding a public student complaint (noise, litter etc) BU is only able to deal with the issue directly if it is related to student halls.
If the issue is not related to student halls then in the first instance it must be dealt with by Environmental Health (EH) and the resident must contact EH to log the incident appropriately.
Community Enforcement Officer
In Bournemouth, BU funds a Community Enforcement Officer for the Winton East, Wallisdown & Winton West and Queens Park Wards.
Residents can contact 01202 451296 or firstname.lastname@example.org.
Out of hours service
The out of hours noise service is also available on 0800 0281870. BU part funds enhanced out of hours support so that on certain nights a team member can respond to disturbances. The team also carries out proactive monitoring of hot spots where multiple complaints are received. If there is the possibility of a Statutory Noise Nuisance, then Environmental Health can monitor and issue Noise Abatement Notices.
In Poole, please refer to the Poole Borough Council website for information.
In all cases if the resident feels threatened they should call the police on 101.
Employing our students or graduates
BU have a free to use online platform called MyCareerHub where you can advertise your vacancies (graduate level (local, national or international), part-time, and placements) to our students and recent graduates.
For more information about advertising vacancies, and attending Careers Fairs on campus, please visit MyCareerHub.
Or contact our Graduate Recruitment Team via:
Tel: +44 (0) 1202 961660
Admissions appeals and complaints
If you wish to make an appeal or a complaint about your application you should review our Admissions Appeals and Complaints Policy (pdf 418kb) first to see under what grounds an appeal or complaint will be considered.
If you wish to proceed, please submit your admissions appeal or complaint online.
Grounds for appeal
Appeals against an admissions decision will be considered if:
- there is evidence that the university has failed to comply with its policies or procedures, or
- there is pertinent new information available which was not included in the original application or provided to the university in writing before the decision was sent.
Appeals against an admissions decision will not be considered if:
- the decision not to accept you has been made on academic grounds, such as failure to meet entry requirements (actual or predicted) or failing to successfully complete a selection measure such as a portfolio review or interview
- the University has decided that reasonable adjustments cannot be made to accommodate a disability or health-related issue
- the decision not to accept you has been made on immigration grounds, such as when the University is not able to issue a Confirmation of Acceptance for Studies (CAS) to a Tier 4 applicant and therefore is not able to comply with its responsibilities as a Tier 4 Sponsor
- the decision has been made to charge overseas tuition fees in accordance with the Education (Fees and Awards) Regulations 2007 and guidance provided by the UK Council for International Student Affairs
- If your complaint relates to allegations of harassment by a member of the University Community it will be dealt with in accordance with the Dignity and Respect (Harassment) Policy and Procedure.
- If your complaint relates to allegations of misconduct of a member of the University community it will be dealt with in accordance with the procedures laid out in the appropriate disciplinary policy.
- It may not be possible to investigate or act on anonymous complaints and we will only do so in exceptional circumstances.
- We will not investigate a complaint made on your behalf by a third party unless you have appointed the third party as your representative to manage the complaint on your behalf. Anyone involved in a complaint can be supported or represented by a third party (but not normally a legal advisor) at each stage.