Opening times and contact details

Please note: AskBU have temporarily moved from Poole House to The Sir Michael Cobham Library*

Monday - Thursday 9am - 5pm
Friday 9am - 4.30pm
Phone 01202 969696
Email [email protected]
Talbot Campus* Help Zone at The Sir Michael Cobham Library,
Poole House, Fern Barrow, Poole, Dorset, BH12 5BB
Lansdowne Campus Helpzone at Bournemouth Gateway Building,
St. Pauls Lane, Bournemouth, Dorset, BH8 8GP
(AskBU desk closed 1-2pm daily)

Please note: we will be closed during bank holidays

About our team

Our friendly, professional and helpful advisers are available to help you with information, advice and guidance throughout your studies at BU. You can contact us by email and phone or drop in to see us at Talbot or Lansdowne Campus. There are also confidential interview rooms available if you'd like to discuss your query in private. 

We personally reply to every email enquiry and aim to do so within 2-3 working days. During very busy periods this may increase to around 7 working days. If your enquiry is urgent, please call us or pop in to see us on campus. 

You can also view our online FAQs which may help to answer your query. 


Please check our Covid information page​ for details. If you need support please contact AskBU.