Key information

Opening hours

  • The AskBU team are available via email from Monday to Friday, 9am - 5pm (4.30pm Friday), and by phone from 9am - 1pm and 2pm - 3pm*

From Monday 30 - Friday 3 February 2023: 

  • You can visit us at The Base in Poole House and Bournemouth Gateway Building from 9am - 5pm* (4.30pm Friday)

*Please note these times are subject to change

Contact us

You can also access our online FAQs 24/7

We aim to respond to email enquiries within two working days; this can increase during peak periods. If your enquiry is urgent please contact us by phone.

About our team

Our friendly, professional and helpful advisers are available to help you with information, advice and guidance throughout your studies at BU. You can contact us by email and phone or drop in to see us at Talbot or Lansdowne Campus. There are also confidential interview rooms available if you'd like to discuss your query in private. 

We personally reply to every email enquiry and aim to do so within 2-3 working days. During very busy periods this may increase to around 7 working days. If your enquiry is urgent, please call us or pop in to see us on campus. Or you can also try our online FAQs. 


Please check our Covid FAQs for more information​. If you need support please contact AskBU.