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AskBU: contact us

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Frequently asked questions

AskBU: contact us

AskBU is your one-stop-shop for student enquiries - you can contact us by email and phone, or drop in to see us at Talbot or Lansdowne Campus - we're open during term time and vacations. 

Key information

Opening hours

Monday - Thursday: 9am - 5pm
Fridays: 9am - 4.30pm

You can also access our online FAQs 24/7.

Please note: From Monday 6 June to 16 September the AskBU face-to-face service will be closing at 3pm. The team will still be available as usual via email and phone until 5pm from Monday to Friday. Check the details for full information.

​Contact us

By phone, email, or visit us on campus at The Base, Talbot Campus and at the Helpzone, Bournemouth Gateway Building, Lansdowne Campus.

The latest information from BU can be found in our Coronavirus FAQs.  

About our team

Our friendly, professional and helpful advisers are available to help you with information, advice and guidance throughout your studies at BU. You can contact us by email and phone or drop in to see us at Talbot or Lansdowne Campus. There are also confidential interview rooms available if you'd like to discuss your query in private. 

We personally reply to every email enquiry and aim to do so within 2-3 working days. During very busy periods this may increase to around 5 working days. If your enquiry is urgent, please call us or pop in to see us on campus. Or you can also try our online FAQs. 


If you are in the local area and test positive for Covid-19, please report this via email to [email protected] to make us aware. Our Covid support page has lots of helpful information including food shopping and emergency contacts.

If you are in need of emergency support with obtaining essential supplies such as food or medicines, please telephone our emergency contact number on 01202 962222 where your details will be taken and passed to our out of hours Welfare Duty Officer who will follow up with you.

Please also check our Covid FAQs page for more useful information​.

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