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Frequently Asked Questions

AskBU: contact us

AskBU is your one-stop-shop for student enquiries – we're open during term time and vacations

Our friendly, professional and helpful advisers are available to help you with information, advice and guidance throughout your studies at BU. You can contact us by email and phone, or drop in to see us at Talbot or Lansdowne Campus. There are also confidential interview rooms available if you'd like to discuss your query in private. We personally reply to every email enquiry and aim to do so within 2-3 working days. During very busy periods this may increase to around 5 working days. If your enquiry is urgent please call us or pop in to see us on campus.

Opening times and contact details
Monday - Friday 8.30am-5pm (4.30pm on Fridays)* **
Phone +44 (0)1202 969696
Email  askbu@bournemouth.ac.uk
Talbot Campus AskBU, The Base, Bournemouth University, Poole House, Fern Barrow,
Poole, Dorset, BH12 5BB
Lansdowne Campus AskBU, Bournemouth House Library, 19 Christchurch Road,​
Bournemouth, Dorset, BH1 3LH

*Summer opening hours: from 12 August - 9 September The Base will be open until 3pm. The AskBU desk at Bournemouth House Library will not be staffed - if you are at Lansdowne please call or email us.

**Every Wednesday: AskBU will be closed from 2pm-3.30pm for staff training.
You can still email us and we'll reply as soon as possible or you can also try our online FAQs.