We are delighted to say our new enquiry tool successfully went live last week, making it easier for you to get the support and wellbeing help you need at BU.
Shaped by student feedback, the new tool will help you find information quickly and easily, choose the best way to contact us, and request extra support whenever you need it. It will also keep track of your interactions with our teams to make sure you're getting the right support at the right time from the right people. Plus, it will help us see how we're doing and find ways to improve.
What’s different?
We’ve simplified how you get in touch by directing all enquiries through our newly designed, central AskBU contact us page - your one-stop shop for enquiries.
- A new ‘AskBU contact us’ webpage
We’ve simplified how you get in touch by directing all enquiries through our newly designed, central AskBU contact us page - your one-stop shop for enquiries.
- On this page there are two new easy ways for you to get in touch
- An online enquiry form
- A helpful chatbot for quick answers
Just look for the pink 'Chat to us' tab on the right-hand side of the page.
- Enhanced collaboration and communication across BU teams
The new online enquiry form and supporting system will enable our teams to collaborate and communicate more easily, leading to more coordinated and personalised support for you.
Look out for digital signage across campus and scan the QR code, which will take you directly to the ‘AskBU contact us’ page.
We’re excited to offer you these new ways to access support and will keep improving the system to include more services. Your feedback and ideas are always welcome, and we encourage you to send these through by emailing [email protected].
