Recent graduates (up to three years)
If you have recently completed your studies at BU, you can continue use your student email address for up to three years. This is to help you manage the transition from studying with us to becoming a BU graduate, and means that you can continue to retrieve documents or contacts that might be held there.
As part of our approach to maintaining high levels of IT security, we regularly review whether accounts are being used and disable unused accounts.
Within this three-year period, if your account has not been used for six months, we will disable it. We will give you notice, by email, that the account is going to be disabled before going ahead.
If you are within three years of having completed your studies, and your account has been disabled due to inactivity, you can request that it is re-enabled by calling our IT service desk team on 01202 965515. Our team will need to ask some questions to confirm your identity before re-enabling.
If you graduated more than three years ago
If you graduated more than three years ago, you will no longer be able to access your student email. This is a recent policy change and, if this affects you and you still need to access your account, you can request a temporary re-enablement until the end of 2021.
Please call our IT service desk on 01202 965515. Our team will need to ask some questions to confirm your identity before re-enabling.
Once re-enabled, you will have two months to access the account and retrieve items held there before it is fully closed down.