We try to make it easy for you to find out about us and the information we hold about you. We do this by publishing routine information about the University that might be useful to our staff, students, suppliers and the public. We also have procedures in place to process requests for other information, including requests for your own information.
Select the relevant link in the sections below to find out more about how you are able to access the information you need.
Accessing information about us
Find out how to request information under the Freedom of Information Act or the Environmental Information Regulations.
Information we routinely publish
For details of the types of information the University and its wholly owned subsidiaries routinely publish please visit our Publication scheme page.
Information about you
Requests for the information we hold about you should be sent to the Information Office and will be processed under our subject access request (SAR) process.
Routine enquiries from students
Routine enquiries from prospective students should be directed to our Future Students Enquiry Team.
Routine queries from our current students should be sent to our AskBU Team.
Contact details for both teams are available on our Contact us page.
Replacement documents for students
Students seeking replacements of official documents such as ID cards, award certificates, transcripts and syllabus should follow the process set out on our replacement documents page.
Complaints
If you are not happy with the information we provide to you or a decision we make about the release of information, you should in the first instance contact the individual or department that handled your enquiry to try to resolve your complaint informally.
If you are still not happy with the response received you must make a formal written complaint (request for an internal review) to our Information Office. You can use our Information Request Form (pdf 347kb) or email: [email protected] or write to the Information Office: Information Office, Bournemouth University, 6th Floor Studland House, 12 Christchurch Road, Bournemouth, Dorset BH1 3NA.
The Information Office will aim to respond to you within 20 working days of receipt of your complaint. If the Information Office dealt with the original request, your complaint will be referred to our Chief Operating Officer or their nominated alternate for review.
If you are still dissatisfied with our response, you may make an appeal to the Information Commissioner’s Office (ICO).
Insurance Claims Guidance – Claims Portal
If a claim is being made for personal injury through a solicitor, your solicitor will need to know that for claims made via the "Claims Portal" Bournemouth University and its subsidiaries are insured by:
U M Association Ltd.
Our claims portal reference is UM044/99.
To avoid confusion and delays, users of the claims portal should enter the compensator's name in full and include the spaces after the U and M so the online system is able to correctly identify the compensator.