Key information

Free confidential phone support available from Health Assured 24/7, 365 days of the year.

Call 0800 028 3766 to speak to an experienced advisor who will offer support in a friendly, non-judgemental manner.

You can also contact the service through call back request, email or manned live chat within the ‘My Healthy Advantage’ mobile app, available on IOS or Android.

We’ve teamed up with Health Assured to provide a free confidential helpline and digital resources to help you with any personal or student-related problems.

All students can access a free 24/7 confidential phoneline providing emotional or practical support from a trained advisor or counsellor. You can contact them at any time for a listening ear and non-judgemental guidance on issues including:

Stress and anxiety, exam worries, family issues, bereavement, financial wellbeing, childcare support, relationship advice, domestic abuse, legal information, medical information, tenancy and housing concerns, alcohol and drug issues, counselling and more.

As well as access to the confidential phone line, you can download the comprehensive health and wellbeing app called ‘My Healthy Advantage’ to manage your wellbeing with a personalised news feed, weekly mood tracker, four-week plans, mini health check and breathing techniques. The app is available to download from both IOS or Android and will require a unique BU code to log in when prompted. You can view the unique code at the following web address.

Alongside the mobile application, you can browse the Health Assured Online Portal for a virtual library of wellbeing information and self-help guides to aid your physical and mental health. To access the Online Portal, you will need the unique BU student username and password. To view the log in information visit the following web address.

This programme of support is designed to help you deal with personal and professional problems that could be affecting your home life, education, health or general wellbeing – find out more in our frequently asked questions below.

Frequently Asked Questions about Health Assured