How to access services and support

We’ve teamed up with Health Assured to provide a free confidential helpline and digital resources to help you with any personal or student-related problems.

This programme of support is designed to help you deal with any issues that could be affecting your home life, education, health or general wellbeing:


Issues we can help with

Health Assured can provide additional support for a variety of personal matters, such as:

  • Money worries
  • Student loans and tax information
  • Stress and anxiety
  • Housing and tenancy concerns
  • Alcohol and drug issues
  • Bereavement and loss
  • Relationship problems
  • Medical support
  • Help with family issues
  • Childcare support.

Health Assured provide a number of other services, including:

  • Medical information from trained nurses
  • Legal information and guidance
  • Professional financial advice
  • Critical incident support.


Talk to someone

All students can access a free 24/7 confidential phoneline providing emotional or practical support from a trained advisor or counsellor, 365 days a year. Support is available in over 200 languages, simply let the helpline know that English isn't your first language, and the advisor will do the rest.

Call 0800 028 3766 to speak to an experienced advisor who will offer support and guidance in a friendly, non-judgemental manner. The counsellors on the helpline will triage and provide early interventions. You can take advantage of structured counselling or use the helpline to work through your current situation.


Download the app

You can download the comprehensive health and wellbeing app called ‘My Healthy Advantage’ to manage your wellbeing with a range of tools available 24/7 to support your needs including:

  • Four-week plans
  • Mini health check
  • Wellbeing videos
  • Weekly mood tracker
  • Breathing techniques
  • Personalised news feed.

The app is available to download from both IOS or Android and will require a unique BU code to log in when prompted. 

You can also contact the service through call back request, email or manned live chat within the app.  More information about using the mobile application is available in a useful online guide (pdf 5.5mb).


Visit the online portal

Visit the Health Assured Online Portal for a virtual library of wellbeing information and self-help guides to aid your physical and mental health. To access the Online Portal, you will need the unique BU student username and password. To view the log in information visit the following web address.

On the Online Portal you will find:

  • Four-week plans
  • Mini health checks
  • Wellbeing videos
  • Wellbeing articles
  • Financial assessment calculators
  • Factsheets
  • Medical information.


Frequently Asked Questions about Health Assured