How to access services and support
We’ve teamed up with Health Assured to provide a free confidential helpline and digital resources to help you with any personal or student-related problems.
This programme of support is designed to help you deal with any issues that could be affecting your home life, education, health or general wellbeing:
Issues we can help with
Health Assured can provide additional support for a variety of personal matters, such as:
- Money worries
- Student loans and tax information
- Housing and tenancy concerns
- Alcohol and drug issues
- Bereavement and loss
- Relationship problems
- Medical support
- Help with family issues
Health Assured provide a number of other services, including:
- Medical information from trained nurses
- Legal information and guidance
- Professional financial advice
- Critical incident support.
Talk to someone
All students can access a free 24/7 confidential phoneline providing emotional or practical support from a trained advisor or counsellor, 365 days a year. You can contact them at any time for a listening ear and non-judgemental guidance on issues including:
Stress and anxiety, exam worries, family issues, bereavement, financial wellbeing, childcare support, relationship advice, domestic abuse, legal information, medical information, tenancy and housing concerns, alcohol and drug issues, counselling and more.
Call 0800 028 3766 to speak to an experienced advisor who will offer support in a friendly, non-judgemental manner. The counsellors on the helpline will triage and provide early interventions. You can take advantage of structured counselling or use the helpline to work through your current situation.
Download the app
You can download the comprehensive health and wellbeing app called ‘My Healthy Advantage’ to manage your wellbeing with a range of tools available 24/7 to support your needs including:
- Four-week plans
- Mini health check
- Wellbeing videos
- Weekly mood tracker
- Breathing techniques
- Personalised news feed.
The app is available to download from both IOS or Android and will require a unique BU code to log in when prompted.
You can also contact the service through call back request, email or manned live chat within the app. More information about using the mobile application is available in a useful online guide (pdf 5.5mb).
Visit the online portal
Visit the Health Assured Online Portal for a virtual library of wellbeing information and self-help guides to aid your physical and mental health. To access the Online Portal, you will need the unique BU student username and password. To view the log in information visit the following web address.
On the Online Portal you will find:
- Four-week plans
- Mini health checks
- Wellbeing videos
- Wellbeing articles
- Financial assessment calculators
- Factsheets
- Medical information.
