Where to start

There’s more than one route to getting support; find out more about your options to get started:

Find the right support for you

Student Wellbeing service

  • The Student Wellbeing service specialises in providing support for students who are experiencing stress, anxiety, or low mood 
  • Our team of Wellbeing Advisers offer short-term practical advice and teach self-care techniques for stress, anxiety or low mood but can also help with a range of other personal issues including panic, homesickness, and difficulties eating or sleeping 
  • They will also help you to get specialist support if you need it. This might involve counselling or longer-term support, in collaboration with Dorset Healthcare University NHS Foundation Trust.

Achieve@BU team

  • If you aren't sure if the Student Wellbeing service is right for you, reach out to our Achieve@BU team
  • They offer a wide variety of pastoral and welfare support, specifically if personal issues are affecting your studies
  • Depending on your circumstances, the team might refer you to to the Student Wellbeing service as a next step.

Visit the Achieve@BU team webpage

Attend a drop-in session – Monday to Friday, 1pm to 2pm, Talbot Campus (term time only)

  • Our drop-in sessions are an opportunity to have a brief chat with a Wellbeing Adviser about your wellbeing, or to get advice on someone else's wellbeing, and to find out more about what our service offers
  • Please register at the Student Wellbeing reception in Talbot House and a member of staff will let you know the approximate wait time to speak with an Adviser.

Find Talbot House on our Talbot Campus map

More about our support services

Get urgent support 

Are you experiencing feelings of distress or despair right now?

Get in touch with our Student Assistance Programme or Connection 24/7. Alternatively drop-in to the University Retreat.

Student Assistance Programme

Speak to an adviser or counsellor round the clock for mental health guidance and support:

Visit our Student Assistance Programme webpage 


Connection is an NHS helpline for non-emergency mental health issues:

University Retreat

On Talbot Campus, the University Retreat provides a safe space if you feel that you are struggling to cope and need help. You don't need an appointment; just pop in and talk to one of our friendly team.

  • Open from Monday to Saturday, 2pm - 9pm. 

Find out more about the University Retreat