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Help, information and urgent support

If you, or the person you are concerned about, is in immediate danger, call: 999

For emergencies on campus call 01202 962222 from your mobile or 222 from an internal phone.

If you need help urgently, the following services are available:

Connection helpline
  • contact your doctor if available
  • call NHS 111 - open 24/7, free to call. For mental health issues please select the option for mental health.
  • call Connection on 0300 1235440 - 24/7 access to mental health advice and support for all ages - part of the Dorset Crisis Response Service
  • at weekends there is also the Boscombe and Springbourne Walk-In Service - open 8am-7.45pm on Saturday and Sunday only, call 01202 720174.

If you'd like to talk to someone for support or information


Call: 116 123

The Samaritans provide confidential non-judgemental emotional support, 24 hours a day for people who are experiencing feelings of distress or despair, including those which could lead to suicide. Call free anytime on 116 123 or, if you are worried about being overheard on the phone, you can email

Samaritans - drop in centre Bournemouth

If you're having a difficult time, struggling with every day life, or worried about someone else, the Samaritans can help you.

You can also visit the Samaritans drop in centre in Bournemouth ​at 1 Durrant Road, BH2 6LE - which is open from 9am-9pm every day, including weekends. It's approximately a 10 minute walk from Bournemouth Square - walk up Richmond Hill, turn left onto St Stephen's Road and take the second right onto Durrant Road - the Samaritans drop in centre is towards the end of Durrant Road, near the A338. See the map for details.

CALM (Campaign Against Living Miserably)

Call: 0800 58 58 58

CALM is specifically for young men who are feeling suicidal or in need of emotional support. They offer support via webchat and also operate a helpline on 0800 58 58 58, both open every day between 5pm and midnight.

STARS (Support for Sexual Assault, Rape or Childhood Sexual Abuse)

STARS Dorset provides support for people of any age or gender who live, work or study in Bournemouth, Dorset or Poole and who have experienced sexual assault, rape or childhood sexual abuse at any time in their lives. For confidential listening support call our support line on 01202 308855 at the times below. Alternatively, you can email to arrange a zoom drop in with a member of the team. To find out more about our services please visit our website.

Support Line hours:
Mondays 1 – 3pm
Tuesday 1- 3pm
Wednesday 7.30 – 9.30pm
Thursdays 7.30 – 9.30pm
Friday 1 – 3pm
Saturdays 10.30 – 12.30pm


Call: 0800 068 41 41

Papyrus offer support specifically for young people aged up to 35. If you are a young person at risk of suicide or are worried about a young person at risk of suicide you can call 0800 068 4141, text 07786 209697 or email for confidential help, advice and support. Opening hours are: Monday-Friday 10am-10pm, weekends 2pm-10pm, bank holidays 2pm-10pm.


Call: 0300 123 3393

Mind offer information and support for anyone experiencing a mental health problem. Call 0300 123 3393, or text 86463, phonelines are open Monday-Friday 9am-6pm. You can download leaflets on a wide range of issues including the effects of street drugs on mental health, or visit the Mind website for more information and support.

The Retreat

The Retreat provides a safe and welcoming environment for people who have self-identified their crisis and want to access support. It is open to anyone who is 18 and over and lives in Dorset. Currently The Retreat is not open for physical drop ins but are offering online support from 5pm-11pm everyday or you can self-refer via the website.

The Retreat is for people who feel that they are in crisis, are pre-empting a crisis or are seeking support. The Retreat is staffed by both peer specialist and mental health professionals and will not offer medication or formal therapy, but will support and promote self-management. There will also be the capacity for mental health professionals working in The Retreat to escalate to further clinical support if required. For more details visit The Retreat website.

image of The Retreat - Bournemouth

The Retreat in Bournemouth is based at Hahnemann House, Hahnemann Road, Bournemouth, BH2 5JW. It's approximately a 10 minute walk from the BIC - walk up Priory Road and turn right onto West Hill Road, and then left onto Hahnemann Road. Or from the Triangle - walk up St Michaels Road, turn right onto Hahnemann Road and then cross over West Hill Road to re-join Hahnemann Road. The Retreat is in the middle section of the road. See the map for details.

image of The Retreat - Dorchester


The Retreat in Dorchester is based at 30 Maiden Castle Road, Dorchester, DT1 2ER. It's approximately a 10 minute walk from Dorchester South train station along Weymouth Avenue. The train from Bournemouth to Dorchester takes around 40 minutes. See the map for details.


Want to talk to somebody but not on campus or in Dorset?

If you're not on campus at BU, or in Dorset, there are a range of services available to you, including access to local support services. See the full information on our FAQs page.

students sitting outside talbot house

Student Wellbeing

Find out more about our support services and how to book an appointment