Please note: Due to the recent changes to campus access we are not currently charging for replacement student ID Cards. Therefore, please go to the AskBU desk at either Talbot Campus (Poole House ground floor) or Lansdowne Campus (Bournemouth Gateway Building ground floor) and a staff member can replace your ID card. It can take up to 30 minutes to update our system to enable us to print the card. Alternatively, fill out our enquiry form and we will e-mail you when its ready to collect.

Your student ID card contains key information about you and allows you access to a number of systems around BU, including printers, self-service machines in the libraries, cycle facilities, and access to specific buildings on campus. You'll also need to use this as identification during your exams.

If you lose your ID card:

  • If you have lost your card, there is normally £10 fee to replace it - however, as highlighted at the top of this page we are not currently charging for ID cards:
    1. However, before making your payment, check that you have not mislaid your card or whether it has been handed into AskBU
    2. 2. If your card has not been handed in, and you want to order another card please attend AskBU in-person to have it replaced.

If your ID card has been stolen: 

  • If your ID card has been stolen or damaged, you can get it replaced for free

If your card has been stolen, please report it to the Police. You will need to provide your Crime Reference Number (CRN), please complete the Online Enquiry Form choosing ‘My Course and Studies’ with the relevant CRN and request. Subject to verification, we won't charge you for the replacement.

If your ID card is damaged or your enrolment dates have changed:

  • If your photo or details are unreadable, we can issue a new one for free. Please attend AskBU and we will be able to provide you with a replacement. 
    If there has been a change to your enrolment dates, you do not need to complete the form. Please bring your expired card with you to The Hub in Poole House or the AskBU desk in the Helpzone at Bournemouth Gateway Building, where a new card can be issued.

Please note: 

*Students requesting a replacement ID card will normally be expected to collect the card in person. If there is an exceptional and valid reason why you are unable to collect the card in person, arrangements can be made for the card to be posted.
**If your previous ID card gave you access to car and/or bicycle parking, or a specific BU building etc, you will need to visit BU reception to update this information on your new ID card.

Important information about exams

To sit your exams, you will need your BU student ID card - if you do not have your ID card, you should request a replacement (as above) before attending your exams. If you are not able to obtain a replacement ID card, then you can use a photo ID, i.e. passport or driving licence. For further information, please check the Student Examination Procedures Handbook.