Our team want you to be happy where you live, but we understand that things won’t always be right. We’re always working on improving our services, and your feedback can help us with that.

We can’t promise to change things in the way that you’d like, but we’ll always provide you with an explanation of why we do what we do, and will work to make improvements wherever we can.

As BU works in partnership with other organisations to provide accommodation, the complaints process can vary. Full details of how to make a complaint relating to your accommodation are provided below.

Which accommodation is your complaint related to?