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Accommodation information for new and current students

Find out more about arriving and settling into your accommodation, how to report any maintenance problems and finding accommodation, if you are a current student.

Useful information for 2020/21 residents:

Documents for students living in Student Village, Dorchester House and Unilet

The following documents contain useful information about properties managed by our Residential Services team.

Property/properties Document(s)
Student Village, Unilet and Dorchester House Covid-19 Safety information (pdf 225kb)
Student Village, Unilet and Dorchester House

Insurance certificate (pdf 70kb)

Student Village, Unilet, Dorchester House

Charges sheet (coming soon)

Dorchester House

Welcome letter (pdf 418kb)

Arrivals briefing (pdf 79kb)

Student Village

Welcome letter (pdf 207kb)

Arrivals briefing (pdf 239kb)

A-Z of useful info (pdf 250kb)

Service level agreement (pdf 155kb)

Connecting to the Internet (pdf 483kb)

Unilet

Welcome letter (pdf 364kb)

Arrivals briefing (pdf 319kb)

How to report maintenance (pdf 135kb)

Service level agreement (pdf 173kb)

Students living with one of BU's accommodation partners

If you have booked a room in one of the properties listed below then you should have received information from the local accommodation team, including relevant information about the various safety measures due to the current Covid-19 situation. If you have not or if you have any questions or need further details from any of these properties then please contact them directly.

Additional to the information supplied by your accommodation team we also ask that you read our Covid-19 safety information (pdf 225kb)

Property/properties Accommodation Team Contact details

Lyme Regis House

Cranborne House

Chesil House

Okeford House

Campus Living Villages (CLV)

lymeregis@clvuk.com

cranborne@clvuk.com

chesilhouse@clvuk.com

okefordhouse@clvuk.com

Corfe House Student Roost

corfe.house@studentroost.co.uk

Bailey Point The Student Housing Company

baileypoint@thestudenthousingcompany.com

Purbeck House Unite Students

bournemouth@unitestudents.com 

Student Arrivals Information & Maps

Due to the current situation with Covid-19, to control the number of students arriving at any given time our timeslots for arrivals this year are being spread across a longer period of time (from 12th to 20th September). We are taking this approach to closely control numbers and help with the safety of all students and staff.  

Only students who have booked a specific date and time from the available timeslots, via the BU online induction, will be able to collect their key and move-in.  
We are also saying that each student can only bring one additional person to help them move in. 

We appreciate that this might cause some inconvenience for you and we apologise for this. However, if you do not see an available timeslot that works for you we ask that you make the necessary personal arrangements to work with us to keep everyone safe and choose an alternative timeslot from what is available. 

If you do not choose an available timeslot please do not just then turn up when you want, this will put the safety of you and others at risk and you might also be turned away.  If you really think you cannot arrive during any of the remaining timeslots, you will need to contact your local accommodation team direct to see if they can allow an arrival outside of the standard arrival times, i.e. after 6pm. This will be at the discretion of the local accommodation team and if they are unable to accommodate this then you will have to make other arrangements to arrive during an available slot. 

For further information on how we are keeping you and our accommodation safe please watch this short video.

We apologise for any inconvenience this might cause you but we trust you understand that the reason we are taking this approach is to try and keep you and other students and staff safe during this difficult time. 

To help you prepare for this please look at our useful local arrivals maps:

We look forward to welcoming you to your new accommodation soon.

Preparing to move here and FAQs

Now you have secured your room in BU accommodation, you might be thinking about what to expect and what to bring with you. We have put together some information to help with your preparations to move here along with a series of useful FAQs about living in BU accommodation that will hopefully answer all of your questions. If after reading through these you still have an unanswered question then please contact us and we will be happy to help. 

Further information:

Got a maintenance issue?

Got a maintenance issue?

Find out how you can report maintenance faults, cleaning or other issues related to your accommodation.

Got a complaint?

Got a complaint?

We want you to be happy where you’re living, and will deal with any complaints as quickly as we can. Find out more about making a complaint.

Useful information and forms

Useful information and forms

Find out about additional accommodation charges, BU bank transfer details and how to request a transfer or withdrawal