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Sorting your maintenance issues

Got a maintenance issue?

Each student residence has its own process for reporting maintenance faults, cleaning or other issues (including pest control) and you will find an overview for each accommodation below.

If you have any other questions then you can contact Residential Services on 01202 961671 who will be happy to try and help.

Which accommodation is your maintenance issue related to?

Got a complaint?

Got a complaint?

We want you to be happy where you’re living, and will deal with any complaints as quickly as we can. Find out more about making a complaint.

Students in accommodation

Useful information and forms

Find out about additional accommodation charges, BU bank transfer details and how to request a transfer or withdrawal