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Frequently asked questions

The following are common questions about our wireless network. If you are still having problems, you should contact the BU service desk online, or ask for assistance with basic IT queries in the library or at AskBU.

Staff and student wireless access

Wireless access

Find out more about connecting to the BU wireless network using your laptop or mobile device.

Two students watching laptop and tablet

Wireless - troubleshooting and help

If you run into problems with the wireless service there could be a variety of causes - check our troubleshooting steps and information.

Need IT help?

Need IT help?

You can contact our IT Service Desk 24 hours a day, seven days a week, by phone or online via the IT Service Portal.