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Enquiries

BU Privacy Notice: Public Events & General Enquiries

How and why we process your data for BU purposes: Enquiries

Where you raise enquiries with BU, we process your data for the purposes of:

Responding to your general enquiries and carrying out analysis of such enquiries received by BU

The data we process for these purposes is provided by you. It will include your name and contact details and information about your enquiry/the nature of your interest in BU. This data is used by BU staff to respond to your enquiry. 

More information

This will include sending you relevant information about BU by email or your alternative preferred method of communication, unless you have made your enquiry by phone and it is answered completely through your phone conversation with our representative.  

We will keep details of you and your enquiry for up to a maximum of four years.  This is to help us respond more effectively to any further enquiries you make of BU in the future, and to carry out analysis about interest in BU to assist the on-going development of the organisation, its courses and services and its communications.

  • Necessary for legitimate interests pursued by BU, i.e. providing information to increase understanding of BU’s courses and services amongst potential applicants to BU. 

With your agreement, sending you further information likely to be relevant or of interest to you based on the nature of a general enquiry you have made with us

The data we process for these purposes is provided by you.  It will include your name, contact details and preferences, and the content of your original enquiry to BU.  This is used either by BU staff to send you information which we think will be of interest to you based on the nature of your original enquiry. This would include information about BU events, services and activities. 

More information

You will have completed a form to confirm your agreement to this type of communication.You may also have been asked to indicate your preferred method(s) of communication and the type of information you wish to receive.We only send you these communications with your agreement and in line with any stated preferences. You can change your preferences or stop these contacts at any time using the contact details or “unsubscribe” link in the latest email you’ve received.

We will hold your contact details and contact preferences information in our systems.Your data will also be processed to carry out general analysis of levels of engagement with our communications, but this analysis will not be used as a basis for individual communications to you.

We will carry out periodic review of our mailing lists. We will usually stop sending you these communications after a certain period (up to five years maximum), when we will deactivate our record of your details within the CRM system. 

  • Consent: you have agreed to this processing

We do not share this data with any third parties except as described above.

Responding to requests made under the Freedom of Information Act (FOIA) and the Data Protection legislation

Where you have made a request to access information or exercise other rights under either the Freedom of Information or Data Protection legislation, we will process the data included in your request as necessary in order to manage, consider and respond to that request in accordance with the legislation, and in order to respond to any follow up communications or complaints from you about our response.This would include sharing information with the Information Commissioner in connection with any relevant complaint or investigation.

More information

More information:  Our processing will include emailing or writing to you with our response (depending on the method of contact you have used or your stated preference).   We will also process your data as necessary to handle any follow-up from you in relation to our initial response or any complaint or referral you make to the Information Commissioner about our handling of our request.  We also process this data to oversee and adjust our handling procedures, and for statistical purposes so that we can analyse the number and nature of requests we receive and how we respond to them. 

  • Necessary for compliance with a legal obligation on BU, i.e. our legal duties to respond to disclosure requests under FOI and requests to exercise data subject rights under the Data Protection legislation (e.g. subject access requests, requests to rectify data, objections to processing).

Requests to exercise rights under the Data Protection regime

Where you have made a request to exercise rights under the Data Protection regime, unless we conclude that we do not hold any relevant personal data we will also need to process personal data we already held about you (before receipt of your request) in order to respond appropriately to your request. This will include processing any special category data or criminal convictions information we hold about you.

More information

This processing will involve identifying and locating the personal data we hold and the purposes for which we hold it. We will collate and review the data if relevant (e.g. where you have made a subject access request), or take any other action to fulfil your rights or those of other individuals. Depending on the rights you wish to exercise, this may include amending or deleting your data, or attaching system flags to limit the further processing we undertake. 

  • Necessary for compliance with a legal obligation on BU, i.e. our legal duties to respond to disclosure requests under FOI and requests to exercise data subject rights under the Data Protection legislation (e.g. subject access requests, requests to rectify data, objections to processing).
  • Necessary for the purposes of substantial public interest, i.e. compliance with statutory functions/legal obligations under the FOIA and Data Protection legislation

Privacy Notice contents:

  1. Introduction

  2. When and how we collect your data

  3. How we hold your data

  4. How and why we process your data for BU purposes

    1. Events

    2. Enquiries

  5. Transfer of your data outside the European Economic Area (EEA)

  6. Retention: how long will we keep your data for?

  7. Your rights as a data subject and how to exercise them

  8. Guide to the legal basis of data processing