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eduroam frequently asked questions

How do you access eResources and BU resources away from Bournemouth?

When using eduroam at another organisation you will be connected to that organisation’s network, not BU’s. Therefore, to access some BU resources you will have to configure your computer to use a “remote-access” VPN service or use View.

Do you need to add after your username? Why?

When using eduroam everybody needs to use an @organisation suffix on their username – the bit after the @ is known as the realm. If you are from the Bournemouth University the realm will be So if your BU username was ab1234, you would use as your eduroam username.

The realm indicates to which organisation your credentials (username & password) should be sent to for verification. Without the realm, the eduroam system at each of the many organisations worldwide wouldn’t be able to verify your username and password and so wouldn’t be able to allow access to the Internet.

Updating wireless encryption settings (eduroam visitors)

If you find you are unable to connect to eduroam it may be because your eduroam connection is set to use a different encryption method. You can check or temporarily change the settings using the following guide (simply change the settings back when returning to your home organisation):

Windows XP

  1. Right click on the wireless icon in the taskbar, choose Open network connections.
  2. Right click on your wireless connection icon and choose Properties.
  3. Select the Wireless Networks tab.
  4. Select eduroam in the list of wireless networks.
  5. Click Properties.
  6. On the Association tab change the Network Authentication and Data encryption options to the correct setting (Use WPA2 and AES at Bournemouth and most other organisations. You may need WPA and TKIP at other organisations).

Windows Vista or Windows 7

  1. Right-click on the network icon in the task bar (bottom right corner of screen).
  2. Select Manage wireless networks.
  3. Select eduroam.
  4. Right-click on eduroam and choose Properties.
  5. On the Security tab change the Network Authentication and Data encryption options to the correct setting (Use WPA2 and AES at Bournemouth and most other organisations. You may need WPA and TKIP at other organisations).

Mac OS X

All recent versions of Mac OS will figure out the encryption scheme automatically, although to prompt your computer to do this you may need to click the Airport menu and choose eduroam the first time you try to connect.

How do you make Windows XP forget a password?

Once you have successfully entered your username and password for the wireless network, Windows XP will remember it forever. In order to delete your credentials from your computer, please follow these instructions from Microsoft’s web site.

What should the ‘Domain’ be?

I’m getting a wireless login prompt – I know my BU username and password, but what goes in the ‘Domain’ box?

Please leave the Domain field blank.

Screenshot - Enter Credentials

Why is there a yellow bubble asking for credentials?

If you have not previously, you need to follow the instructions to setup your computer.

If you have used eduroam before, you may get a yellow bubble popping up. This usually happens the next time you use the wireless service after changing your BU password.

Screen shot

Just click on the bubble and enter:

  • Your BU username with appended. For example
  • Your BU password into the password box
  • Leave the ‘Domain’ box blank.
  • Click OK. Your computer will then connect as normal to the wireless service.

Screenshot - Enter Credentials

If the bubble repeatedly re-appears then either eduroam is not correctly configured on your computer, or you are typing your username or password incorrectly. Also, if you enter incorrect credentials too many times, the system will lock you out. In this case, you will need to contact BU IT Service Desk.

Support available when using eduroam at another organisation

eduroam users visiting Bournemouth

You should contact your home organisation initially if you need support with your eduroam connection at Bournemouth. If you still have problems, or this isn’t possible (e.g. your home organisation is in a different time zone) please contact the BU IT Service Desk. The majority of the required configuration for eduroam depends on your home organisation, so it may be impossible to resolve your problem without all the necessary information.

If you need to contact the BU eduroam team, you/your organisations support team can email:

BU eduroam users visiting other organisations

There are three simple things to check if you’re having a problem with eduroam at another organisation:

  1. Check you are in an official eduroam location, that your computer can see a strong signal and that the wireless functionality on your computer is actually enabled.
  2. When you login to eduroam, check that you have remembered to append the suffix on to the end of your username, e.g.
  3. The encryption type used at each organisation can vary, all the other settings are the same wherever you are. Check with the organisation you are visiting, then refer to this FAQ to make your computer match.

If you still have problems, you should try to contact the BU IT Service Desk initially – the organisation you are visiting has no obligation to help you, especially if they are particularly busy. However, most organisations will try and help you if they have the resources available to do so.