Phoebe used her initial qualifications and career in retail to build a specialism in learning and development, which has now seen her move into the media sector.

After graduating, Phoebe continued working for the John Lewis Partnership, an organisation she’d joined whilst at school and worked for throughout university.

She progressed to store management, leading up to 100 partners, and went on to oversee the programme management and training for all new Waitrose and John Lewis store openings before focusing on customer experience within John Lewis. In this role, she was charged with implementing new strategies to improve partner performance through focused learning interventions.

Phoebe took this experience into her next role at Travelodge where she led the strategic approach to project training for up to 20 new hotel openings per year, using insights to drive performance. She now works for BBC Studios where she is responsible for programme management across the Learning and Development team.

Phoebe says: “My degree has tremendously supported my knowledge and developed my skill set, preparing me for my roles since graduating. The Managing People module provided me with the emotional intelligence to successfully manage teams, whilst the Finance and Accounting module equipped me with the skills to successfully manage a project within budget.”


Name: Phoebe Pullen
Age: 27
Job role: Learning Operations and Insights Manager
Organisation: BBC Studios
Course studied: BA (Hons) Retail Management
Graduated: 2017

What their colleagues say

Phoebe has clearly taken ownership of her career journey and has built a brilliant track record, in a short period of time. Here at BBC Studios, she is leading on insights, programme management and budget management for our learning and development function during a period of huge transition and in a volatile and changing landscape externally.

Phoebe has been mindful in the career steps she’s taken, and the experience she’s developed in large retail and hospitality organisations has meant she is broadening her knowledge to become more agile in her approaches and thinking." 

Smitha Massey, Head of Learning & Development, BBC Studios