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Covid-19 wellbeing support and guidance

General advice | Help reduce the pressure on the NHS | Advice for parents and carers in supporting children | Additional support services available

(All information correct as of 24/03/2020)

The UK Government has advised that the single most important action we can all take in fighting coronavirus is to stay at home to protect the NHS and save lives.

Staying at home for a prolonged period may be difficult, frustrating and/or lonely for some people. Looking after your physical and mental wellbeing can help make things a little easier. 

General advice


Help reduce the pressure on the NHS

If you do have questions that you would normally phone the NHS about, one or more of the following services may be able to help you so you can reduce the pressure on the NHS:

Ask NHS provides you with improved access to NHS services. You can talk through your symptoms in complete confidence with Olivia, a virtual health assistant. If needed, Olivia will arrange for a call back from a 111 nurse to discuss symptoms further. The app also allows you to search NHS approved healthcare advice. 

Pharmacy2U allows you to order and manage your NHS repeat prescriptions whenever and wherever they are needed. Pharmacy2U takes care of everything, from requesting prescriptions from your GP, to the delivery of the medication directly to you, for free. 

Health Help Now lists common symptoms and offers suggestions for treatment, so you can find the right health service to use. The app also includes details of several useful websites and helplines for a variety of health problems.


Advice for parents and carers in supporting children

  • Take time to talk with your child about the coronavirus outbreak and use reputable sources of information such as the Government and NHS
  • Reassure them that they are safe and share with them how you manage your anxiety when you are worried, so they can learn how to cope from you
  • Limit your family’s exposure to news coverage of the event, including social media if you feel that the updates are getting too much
  • Try to keep to your regular routines, as much as possible. If schools are closed, then draw up a schedule for learning activities and for fun activities.


Additional support services available 

Here are a few additional links to external support services that you may find useful:

Dorset Healthcare – Mental Health

Helpful advice from Dorset Healthcare on staying well and managing your Mental Health. Includes signposting to specialist resources and suggestions around self-care.

Meherzin Das, Trustwide Professional Lead for Psychology and Psychological Therapies, on how to maintain your health and wellbeing during the COVID-19 outbreak.


24/7 mental health support for anyone over 18+ living in the Dorset area. Call 0300 123 5440


Whatever you're going through, a Samaritan will face it with you.

Available 24 hours a day, 365 days a year. Call: 116 123                                                                            

Dorset Mind

Information and support for those who might be worried about coronavirus (COVID-19) and how it could affect their life.

Big White Wall

Big White Wall is available to all students and all staff and is free to register. They have updated their pages to include advice and guidance on managing anxiety in the current global coronavirus situation. Log on and take a look.