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Academic support

We have lots of support teams who can help with any academic issues you may be having.

For more information you can talk to AskBU who will be able to signpost you towards the appropriate support. Call 01202 969696, or email

Faculty support

You can always talk to your Programme Leader, Programme Support Officer, or your lecturer about specific academic issues. Talking through problems can help to resolve worries or queries early on. If you are not sure who to speak to, please contact AskBU.

Disability & Additional Learning Support

The Additional Learning Support Team (ALS) is available to all BU students throughout their time at the university. If you are likely to need support please make contact with ALS as soon as possible so reasonable adjustments and one-to-one support can be tailored to your individual needs. The variety of support you may be entitled to will vary depending on many factors.

View the Additional Learning Support team website for more information, or read their Frequently Asked Questions. You can also contact the team direct.

Library and Learning Support

Our libraries offer lots of resources and support to students at all stages of study, from reference guides and e-resources to exam revision workshops. Find out more about using the Library or contact us using the online chat facility. You can also visit the Study Skills tab on Brightspace for more learning support.

Peer-Assisted Learning (PAL) or Study Skills and English Language Support are also available to you.

Student Support & Engagement Team

You may also wish to speak to our Student Support & Engagement Team, who can provide support and advice if you are experiencing any wellbeing issues which may be impacting your studies.

IT support

BU students have access to a wide range of IT facilities, tools, services and support. Our IT information pages should give you all the information you need about what’s on offer and how to make the most of out of our IT services during your studies. IT Services also run a varied programme of IT skills workshops and training courses throughout the year on everything from Microsoft Office applications and statistics to Adobe Creative, Photoshop and DreamWeaver. Plus, all BU students have access to LinkedIn Learning, which offers over 13,000 virtual courses. To find out more visit our developing skills page.

If you’re having any problems with any BU-related hardware or software, you can contact our IT Service Desk 24 hours a day, seven days a week. Call Freephone: 0808 196 2332 or +44 (0)1202 965515 from outside the university, or raise any issues and requests or chat to our team online.

Students' Union

SUBU Advice can provide independent and confidential advice. Call 01202 965779, or email, or visit them at the Student Centre on Talbot Campus or Bournemouth House at Lansdowne Campus.

AskBU: contact us

AskBU: contact us

AskBU is your one-stop-shop for student enquiries - you can contact us by email and phone, or drop in to see us at Talbot or Lansdowne Campus.

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