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Making a complaint

We hope you enjoy your time as a student at BU, but sometimes you may feel dissatisfied with some aspect of your course or something that the university has (or hasn’t) done. Depending on what you are unhappy about there are a variety of ways that you can bring your concerns to our attention.

Where it is possible we would always recommend discussing your concerns directly with the person (or people) involved in the first instance. Where possible you should raise the issue/concern with an appropriate member of the faculty or a member of staff in the Professional Service where the issue arose. If your complaint relates to a programme-wide or group issue, and you feel unable to speak to your Programme Leader or tutors, you should contact your Student Rep. Concerns can often be resolved through informal discussion. In addition you can contact SUBU Advice or AskBU Students’ Service for further advice.

When you have discussed your concerns with the relevant people and understand what your options are you have the option to submit a formal complaint. For a full copy of the Student Complaints: Policy and Procedure visit the ‘Complaints’ section of the Important Information page

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SUBU Advice

Free independent and confidential advice on housing, money, personal matters offered by BU Students' Union.
AskBU: contact us

AskBU: contact us

AskBU is your one-stop-shop for student enquiries - you can contact us by email and phone, or drop in to see us at Talbot or Lansdowne Campus - we're open during term time and vacations.