Skip to main content

Work and labour in tourism & hospitality

Track Chair: Professor Adele Ladkin, Bournemouth University

The visitor economy provides significant employment opportunities in a range of different sectors.  It is widely accepted that tourism and hospitality are labour intensive sectors, relying heavily on workers to deliver and perform services.  Often those employed in organisations are the main source of competitive advantage, with organisations using a range of human resources management strategies to attract and develop human capital.   The scholarly focus of much tourism and hospitality work has traditionally been around issues of human resources management largely from an organisational perspective, but more recently has widened its scope to offer a more critical reflection on exploring work related phenomena in relation to wider societal change.  Placing the individual worker or workforce at the centre of discussion allows for alternative perspectives and different voices to be heard.  Reflections on both the traditional and the new are welcome.

This theme includes the following topics:

  • Human resources management
  • Labour mobility/transient work
  • Employment law
  • Migration and tourism work
  • Emotional labour/emotional intelligence
  • Customer-worker-employee relationships
  • The gendered nature of tourism and hospitality work
  • Multiculturalism and diversity in the workplace
  • Methodologies for researching tourism and hospitality work

Call for papers

  • Deadline for abstract submission: 30 June 2017
  • Confirmation of acceptance: 30 June 2017
  • Last date for early bird registration: 14 July 2017
  • Deadline for registration: 18 Aug 2017

Please submit email abstracts to: